RETURN AND REFUND POLICY

You Are Magnifique — In & Out

Last updated: 17 July 2026

Rules applicable to returns, defective products, exchanges and refunds.

 

1. General principle

YAM aims to handle return requests simply and fairly. This policy supplements the General Terms and Conditions of Sale and does not limit any mandatory rights, particularly rights relating to defective, non-conforming, damaged or incorrectly delivered products.

2. Voluntary commercial returns in Switzerland

Swiss law does not provide a general right of withdrawal for all online purchases. Nevertheless, YAM voluntarily grants a period of 14 calendar days from receipt to request the return of an eligible product. The request must be sent to hello@youaremagnifique.com before the return is shipped.

The return authorisation specifies the applicable address and instructions. Products must not be sent without prior authorisation to the registered office or another YAM partner.

3. Eligibility conditions

For a discretionary return, the product must be:

• unused, unopened and in a condition suitable for resale;

• in its intact original packaging, with accessories, instructions and protective elements;

• accompanied by the order number or proof of purchase;

• returned in accordance with the instructions provided by YAM.

4. Products excluded from discretionary returns

For health protection, hygiene and safety reasons, cosmetic products, dietary supplements, ampoules and sealed products cannot be returned when the seal or protective packaging has been opened, removed or damaged. Personalised products, gift cards and items whose shelf life or nature does not allow resale may also be excluded, within the limits permitted by law.

These exclusions do not apply where a product is defective, non-conforming, damaged before delivery or delivered incorrectly.

5. Damaged, incorrect or defective product

If a problem arises, contact hello@youaremagnifique.com as soon as possible, stating the order number and providing a precise description and, where possible, photographs of the parcel, label and product. Reporting within 48 hours facilitates checks with the carrier but does not remove mandatory rights relating to a defect that could not be identified immediately.

After review, YAM may offer a replacement, price reduction or refund, depending on the situation and applicable law. YAM covers the reasonable cost of a return it has requested where the error, damage or defect is attributable to YAM.

6. Return costs and risks

For a discretionary return, transport costs and risks are borne by the customer. Tracked shipping is recommended. Initial delivery charges are not refunded unless the return results from an error by YAM or mandatory applicable law requires their refund.

7. Inspection and refund

The returned product is inspected upon receipt. If the return is accepted, the refund is made to the original payment method, in principle within ten working days following inspection. The time taken for the amount to appear in the account then depends on the bank or payment service provider.

If the product does not meet the stated conditions, YAM informs the customer and may refuse the refund or deduct a loss in value where permitted by applicable law.

8. Exchanges

Direct exchanges depend on product availability. YAM may offer a replacement or ask the customer to place a new order after the returned product has been refunded.

9. Subscriptions

Cancelling a subscription stops future renewals in accordance with the General Terms and Conditions and the terms of the offer. It does not automatically turn a box that has already been charged, prepared or shipped into a return. Products already received remain subject to this policy.

10. Customers located outside Switzerland

Where mandatory provisions in the customer’s country of residence grant a right of withdrawal or more favourable guarantees, those provisions remain applicable. For sealed products that cannot be returned for health protection or hygiene reasons, opening the seal may result in the loss of the right of withdrawal where provided by law.

11. Contact

Any request must be sent to hello@youaremagnifique.com with the order number. YAM will provide the instructions and, where applicable, the appropriate return address.